Welcome to the new Gustave Roussy website
A new website designed to offer you a simpler, clearer, and more intuitive experience. Patients, caregivers, healthcare professionals, and donors: find information, news, and services more easily.
Patient Experience and Partnership
At Gustave Roussy, the experiences of patients and caregivers are a key source of improvement in patient care. Through satisfaction surveys, participatory initiatives, and the involvement of patient partners, the Institute is developing an approach based on listening, dialogue, and the collaborative development of projects. The lived experiences and experiential knowledge of patients and caregivers thus help improve care pathways, practices, and organizational structures.
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Committee of Patients and Caregivers (CPA-p)
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Patient Experience Working Group established as part of the 2030 Institutional Strategic Plan
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Intra-hospital Children's Council in France, established in 2016
Collecting feedback on the experience and satisfaction of patients and caregivers
The e-Satis National Survey
The national e-Satis survey is intended for patients who have been hospitalized for more than 48 hours or who have undergone outpatient surgery.
You will be invited by email to share your views on the quality of your care through a completely anonymous online questionnaire.
Your participation is not mandatory but is important because it helps us continuously improve our services and the quality and safety of your care.
E-Satis 2025 Results - Patient Satisfaction and Experience
Enquête E-satis : Patients hospitalisés - Villejuif
Enquête E-satis - Chirurgie ambulatoire - Villejuif
► Learn more about the national E-satis survey (YouTube video)
Share your opinion
If you'd like to share your feedback, please be sure to provide or update your personal email address!
This email address will be used exclusively by Gustave Roussy for this survey or any other satisfaction and experience survey conducted by our institution. If you do not wish to receive emails inviting you to participate in satisfaction surveys, please notify the Quality Department at direction_qualite@gustaveroussy.fr
→ More information about how your personal data is used
- Internal
satisfaction surveys Other surveys are regularly conducted among patients and their loved ones to gather feedback on their experiences and expectations, either on specific topics or on an ongoing basis. - The Patient and Caregiver Feedback Book
An anonymous space for patients and caregivers to provide feedback is available at reception desks as well as on tablets in patient rooms.
→ Access the Patient and Caregiver Feedback Book
All of this feedback and these suggestions are shared with the hospital staff. They help inform the projects, practices, and discussions taking place within the hospital.
The Patient-Caregiver Partnership
For several years now, Gustave Roussy has been committed to recognizing and valuing the lived experiences of patients and caregivers, as well as their experiential knowledge, through the Patients and Caregivers Committee.
As part of the 2030 Institutional Strategic Plan, this commitment has been strengthened with the creation of a steering body: the Patient Experience Collective. This body brings together representatives from the Institute’s leadership, Institute staff, patients, patient advocacy groups, and members of the Patient and Caregiver Partners Committee.
Incorporated into the 2026–2030 Institutional Plan, this commitment reaffirms the Institute’s dedication to developing and strengthening its partnership with patients and caregivers.
The Committee of Patients and Caregivers (CPA-p)
Patient and caregiver partners are volunteers who work alongside the teams. They are patients at Gustave Roussy—or their loved ones—who are currently receiving care or have received it in the past.
Gustave Roussy’s Patient and Caregiver Partnership (CPA-p) is actively involved in various institutional projects related to the care pathway, training, research, and organizational initiatives.
The patient’s or caregiver’s lived experience and experiential knowledge provide a perspective that complements that of the medical teams.
The active participation of volunteers in various patient-centered care (GR) projects is encouraged at varying levels of involvement, ranging from simple consultation to co-design. These projects include both one-time initiatives and long-term efforts.
Become a partner with the hospital teams!
To diversify the range of experiences, ideas, and projects, we are looking for volunteers.
Anyone currently receiving treatment—or who has previously received treatment—at Gustave Roussy, or any caregiver, who is able to look beyond their personal situation and is willing to contribute collectively for the benefit of all patients.
You must enjoy working as part of a team and possess a constructive critical mindset.
For more information:
Anne De Jesus, Head of Patient Experience and Partnerships: partenariatpatient@gustaveroussy.fr
Gustave Roussy Children's Council
Adult patient committees have been established in cancer treatment centers since 2004. However, many children and adolescents walk through the doors of these centers every year, whether to receive treatment themselves or to visit their loved ones. Because their voices matter, the parents’ association Les Amis de Mikhy and Gustave Roussy established France’s first hospital-based Children’s Council in 2016.
Composed of healthcare professionals, sick children, siblings of sick children, and children of sick parents, the council meets three times a year on Wednesday afternoons to improve the care provided to children in the hospital. It allows children to:
- share their opinions on how to make their hospital stay better
- share their ideas for improving care
- participate in the implementation of concrete projects
A true space for collaborative exchange, the Gustave Roussy Children’s Council gives children a full and equal role in improving their experience and care at the hospital. Regardless of their status—whether as a patient or a family member—they can express their views, contribute to concrete projects, and help improve overall care, while feeling more involved in their own care journey.
In particular, the Children’s Council has produced a series of videos designed to explain to healthcare professionals how to communicate more effectively with them.
→ Watch all the Children’s Council videos on YouTube